Refund Policy
Last Updated: May 8, 2026
At Pureloom, customer satisfaction is important to us. Due to the nature of health and beauty products and services, please review our Refund & Return Policy carefully before making a purchase.
1. All Sales Policy
Certain products and services sold by Pureloom may be considered final sale due to hygiene, safety, and health regulations. We reserve the right to refuse refunds or returns that do not meet our policy requirements.
2. Returns Eligibility
To qualify for a return, items must:
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Be unused, unopened, and in original packaging
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Be returned within 14 days of delivery
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Include proof of purchase or order confirmation
Products that have been opened, used, damaged by the customer, or returned without original packaging may not qualify for a refund or exchange.
3. Non-Refundable Items
The following items and services are generally non-refundable:
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Opened beauty or skincare products
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Personalized or custom items
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Digital products or downloadable content
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Gift cards
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Services already completed or appointments already attended
Pureloom reserves the right to determine eligibility for refunds on a case-by-case basis.
4. Damaged or Incorrect Orders
At Pureloom, we carefully inspect products before shipment to ensure quality and accuracy. However, if you receive an item that is damaged, defective, missing, or incorrect, please contact us within 7 days of the delivery date.
To help us review and resolve the issue as quickly as possible, customers may be asked to provide:
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Full name and order number
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Clear photos of the damaged, defective, or incorrect item
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Photos of the packaging and shipping label
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A brief description of the issue
Once the request has been reviewed and approved, Pureloom may provide a replacement product, store credit, partial refund, or full refund depending on the circumstances and product availability.
Pureloom reserves the right to deny claims that appear fraudulent, incomplete, or submitted outside the required reporting timeframe.
5. Refund Processing
If a refund request is approved, the refund will be issued to the original payment method used during checkout. Refund processing times may vary depending on your financial institution, payment provider, or credit card company. Most refunds are typically processed within 5–10 business days, although some providers may take longer.
Customers will receive a confirmation notification once the refund has been issued. Please note that shipping costs, handling fees, taxes, or other service-related charges are generally non-refundable unless the refund is the result of an error made by Pureloom, such as shipping the wrong item or sending a defective product.
Pureloom reserves the right to refuse refund requests that do not comply with this policy.
6. Cancellations
Customers may request order cancellations only before the order has been processed, packaged, or shipped. Once processing has started, Pureloom may not be able to cancel or modify the order due to fulfillment timelines.
If you need to request a cancellation, please contact us immediately after placing your order. While we will do our best to accommodate requests, cancellation approval is not guaranteed once processing begins.
7. Exchanges
Pureloom may offer exchanges for eligible products that are unused, unopened, and returned in their original condition and packaging. Exchange requests are subject to product availability and approval after inspection of the returned item.
Customers requesting exchanges may be responsible for additional shipping costs, handling fees, or price differences between exchanged products. Pureloom reserves the right to refuse exchanges for products that show signs of use, damage, tampering, or misuse.
If the requested replacement item is unavailable, Pureloom may offer store credit or an alternative solution at our discretion.
8. Contact Information
If you have questions regarding refunds, returns, or exchanges, please contact us:
Pureloom
Email: edlovenson07@gmail.com
Phone: (619) 565-6545